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  • Returns and Refund Policy

    Wines Online guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 7 days of receipt of your order and we will gladly exchange or refund your purchase. Please keep the original bottle and present to us for the exchange or refund. You can reach our Customer Care Representatives via email: custcare@winesonline.com.sg or call +(65) 6974 8100. Please note however that as is tradition in the wine trade, all fine and rare wines and spirits and all bottles 10 years or older are purchased at the buyer's risk. As such, we will not be able to give you an exchange or a refund.