how to order

ORDERING

Placing your order on-line is simple and convenient. Please follow these five easy steps:

  • Select your products and add them to the shopping cart.
  • Proceed to checkout. If you are a registered customer, you can sign in to your account. Otherwise, you can choose to sign up here or checkout as a guest.
  • Enter your shipping information and choose whether you want to self collect at our store or have your purchases delivered to you.
  • Choose whether you want your purchases to be presented in gift boxes. Gift boxes are currently for wine purchases only. You can also include any gift message here.
  • Enter your billing information and pay with your preferred payment method.

 

Email/ Telephone/ Fax orders

If you prefer not to buy over the internet, you may email your order to custcare@winesonline.com.sg. You may also call + 65 6468 2982 or fax your order to +65 6316 3069. Please provide us with your email address. We will send you a payment request email via our payment gateway provider PayPal so that you can make your payment online at PayPal's secured website.


PAYMENT METHODS

We accept payment from all major credit cards or your PayPal account if you have one. If you are located in Singapore and do not wish to make your purchase with a credit card, you may also pay by cash or cheque. Please cross your cheque and make it out only to "WINES ONLINE PTE LTD". Payment has to be handed over to our staff upon delivery of the order. If your billing and shipping addresses are different, we will advise you on how you can make payment to us prior to delivery.

OUT OF STOCK ITEMS

While we continually monitor inventory to ensure our website's accuracy, there are on occasion, instances where certain vintages sell out or simply are no longer available. When that occurs, Wines Online is available to make suggestions for comparable vintage or varietals substitutions. We will email you our recommendations and you can either accept our recommendations or have us replace the items with others you prefer. In cases where you choose not to have substitutions made to your orders, we will simply ship the available items minus the out of stock item(s) or cancel the order on your behalf (as applicable).

For our Customer Care Representatives to assist you with your order, please call: +(65) 6468 2982, 9:00 am - 6:00 pm (Singapore Time) Monday - Friday. You can also email us 24/7 at custcare@winesonline.com.sg

To ensure that your order is processed in a timely fashion, please review the following information:

LEGAL AGE REQUIREMENT

Wine may be sold and delivered only to a person who is at least 18 years old. By placing your order with us, you represent that you are at least 18 years old and the person to whom any wine will be delivered is also 18 years old. All wine deliveries require a signature for receipt. Signature must be obtained by individuals over the age of 18 years.

SALES TAX

Our listed prices include the prevailing Goods and Services Tax rate. 

EMAIL CONFIRMATION

We will send an email order confirmation to the address specified in your account. Email confirmations are considered a service, and are therefore still delivered to customers who have requested not to receive promotional email messages from us.

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